技术服务 / 基础设施Technical services / Infrastructure
维护正在运行业务的服务器。我们检查系统状态，排查故障，并在约定的时间窗口执行变更。Keep your existing servers running. We check system health, investigate faults and carry out changes during agreed maintenance windows.
查看服务项目Explore services01 / 04
业务变慢、磁盘快满、备份任务报错，这些问题都从一台具体的服务器开始。接手前，我们先核对它运行哪些业务、谁能批准操作，以及哪些时段可以维护。A slow application, a nearly full disk or a failed backup starts with a specific server. Before work begins, we identify its workloads, who can authorise changes and when maintenance can take place.
查看接手前要确认的事项See the handover checklist
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从当前问题出发，查看对应的工作和交付记录。Find the support that fits your situation and see what you will receive.
系统资源、磁盘空间、服务状态和日志检查；整理需要处理的问题。Review system resources, disk usage, services and logs; document issues that need attention.
巡检记录、问题清单Inspection records and issue lists
梳理故障发生时间、影响范围和近期变更，记录排查过程与处理结果。Review when the issue started, its impact and recent changes; document the investigation and outcome.
处理记录、后续建议Incident notes and follow-up recommendations
确认操作范围、执行窗口、验证方法和回退条件，经确认后再实施。Agree on scope, timing, validation and rollback criteria before making changes.
变更记录、验证结果Change records and validation results
检查现有备份任务与失败记录；恢复测试需另行确认范围和操作窗口。Review existing backup jobs and failures. Agree separately on the scope and timing of restore tests.
检查记录、待处理事项Check records and follow-up actions
服务器采购、云资源费用、第三方软件授权和现场工作，如有需要，单独确认。Server purchases, cloud resource charges, third-party licences and on-site work are agreed separately where needed.
合作前确认Before work begins
操作系统、版本、部署方式，以及服务器承载的服务。Operating systems, versions, deployment model and hosted services.
接入方式、所需权限、操作授权人与变更确认方式。Connection method, required permissions, authorising contact and change approvals.
服务时间、问题优先级、沟通入口和升级安排。Coverage hours, issue priorities, communication channels and escalation.
现有备份情况、恢复要求，以及操作前的回退准备。Existing backups, recovery requirements and rollback preparation.
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确认服务器数量、操作系统、部署位置和正在运行的业务。Confirm server count, operating systems, hosting environment and workloads.
明确要处理的问题、服务时段、权限和双方分工。Agree on issues to address, coverage hours, access and responsibilities.
按约定进行检查与处理，涉及变更的操作先确认。Perform agreed checks and maintenance, with confirmation before changes.
整理处理结果、未完成事项，以及需要客户配合的内容。Document results, outstanding issues and any actions needed from your team.
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可以先评估。需要了解当前系统、业务依赖、账号权限及已有运维记录，再确定接手范围。We can assess the existing environment first. System details, dependencies, access and maintenance records help define the handover scope.
根据服务器环境和实际需求，在合作前确认支持时段、问题分级、沟通方式与升级流程。Coverage hours, issue priorities, communication channels and escalation procedures are agreed before work begins.
涉及配置调整、升级或重启时，先确认影响范围、操作窗口和回退安排，再按约定执行。Configuration changes, upgrades and restarts require an agreed impact assessment, maintenance window and rollback plan.
服务器数量、操作系统、部署环境、主要业务，以及需要长期维护还是处理某个具体问题。初步沟通无需提供账号密码。Server count, operating systems, hosting environment, workloads and whether you need ongoing maintenance or help with a specific issue. Credentials are not needed for an initial discussion.
记下环境、数量和当前问题，方便后续沟通。Record your environment, server count and current issues for a focused discussion.
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